Should an order include “dry-clean” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “quick order dry clean” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the dry clean garments. Failure to do so might cause dry-clean garments to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, Plaza eco cleaners corp will not be held responsible.
At Plaza eco cleaners Corp, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
Plaza Eco Cleaners Corp is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.
Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item;
Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.
Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Plaza Eco Cleaners Corp is not responsible for any of such missing items.
According to New York State law, we cannot hold unclaimed garments for more than 3 months. Beyond this period, unclaimed garments will be donated to charity accordingly.
By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:
Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, WashClub is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.
Plaza Eco Cleaners Corp does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". Plaza Eco Cleaners Corp denies any responsibility if the garments are damaged in the process, given the unique nature of such garments. Some items need more than 24 hours turnaround time due to nature of cleaning process and fabrics.
All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon Plaza Eco Cleaners Corp policy or accurate weight measurements. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, will not be held responsible.